Beautiful Floors and Stairs and Excellent Service
I’m nuts for services. Now I don’t think that I expect much, just call backs, followup, and genuine willingness to help if something went wrong. But today, in this outsourced, bottom line, next transaction world, it is extremely hard to find. You can stop looking because you get that and more with National Floors Direct. I have seen them make significant investments in their customer service team, including someone who follows up usually on very next day of your work to make sure that everything is to your satisfaction. If you do have any issues they make you an appointment and someone comes out and makes it right, no arguing, no explaining, just ask and you shall receive. You feel like you have not only purchased a floor (in my case hardwood floors in my kitchen, dining room, hallways and two sets of stairs) but you have entered into a partnership with them. Hardwood Stairs… if you have ever had to get quotes for these, you better be ready for sticker shock. National Floors Direct had not only a great price that beat their competitors, their product was far superior and the job was done quickly. Most companies don’t stock stairs and it will take you months to get these installed, with National Floors it was just a day. I can’t say enough about Raymond D and team. They were amazing. The way they finished my hardwood stairs with molding to cover where the builder of my house left raw edges was an example of the “little extras” that you experience with the top installers at NFD. It’s these “extras” that save you not only time, and money, but the aggrevation of finding someone to do the finishing word. At NFD they care about the whole job and how your home looks, not just throwing in your floor and leaving. The no interest/no payments for one year is a huge help, especially when you are doing a large job. It allows you to have the floors that you always wanted, when you want them (like the very next day), and also give yourself time to budget over the year how you will pay for them. Thank you for my floors but also for your service and an ongoing partnership. I’ll be calling you back for carpets!! Dorothy.