I wanted to write and share the positive experience I had dealing with National Floors Direct. I must admit that I have seen the commercials and thought that a big company such as National Floors Direct would only offer impersonal service, look past the needs of an individual customer, and do a sloppy, unprofessional job, knowing that they wouldn’t have to rely on just my business to get by.
Fortunately, National Floors Direct did an amazing job on my new carpets and absolutely proved me wrong. Before calling, I received two price quotes from other companies, and was surprised by how expensive they told me it would be to carpet my second floor. National Floors Direct was the third company I contacted. When I spoke with the very nice representative, she was happy to schedule me for a free in-home consultation and quote, which I chose to schedule for later that week.
The National Floors Direct salesman that visited my home was punctual, polite, and full of great ideas and suggestions. We walked around my second floor to examine the floors I wanted to carpet, and he gave me some great ideas on which types of carpet would last the longest and look the best in my home. During the price quote part of the process, I didn’t tell him the prices I had been quoted before, just to see how his quote differed from the others. It was about $800 less than the other quotes, which I know is standard for National Floors Direct, and not just an attempt to get my business, as I didn’t even disclose what the other quotes had been.
It was an easy decision to give National Floors Direct my business. I respected the salesman and his opinions, and the price fit our budget. He scheduled my installation appointment for the very next day, and the installers did nothing but carry on the good impression that National Floors Direct had already made with me. They even arrived on time during a snowy, cold winter day. The installers did a fast, but thorough job, and cleaned up after themselves. They were also respectful of my home and took care to keep everything intact and were not loud or obnoxious as they did their job. I barely knew there were there, save for the fact that just a few hours after they arrived, they left behind a high quality, beautiful carpet job throughout the second floor of my house.
National Floors Direct even followed up after the installation with a call the next day to make sure I was happy with my new carpet. From start to finish, they did everything to prove me wrong that a big company doesn’t look out for its individual customers. I received nothing but personalized, efficient service. I am very, very happy with the end result and an extremely satisfied customer. I was able to get the entire job finished while my husband was away on business, so by the time he returned, everything was done and I could surprise him with new carpet. My experience with National Floors Direct has even inspired us to look into new hardwood flooring in the first floor of our home, which no doubt will be installed by National Floors Direct. Thank you!
Abby H., Fairfield, CT